Buyer FAQs

Click 'Register' or 'Sign Up' at the top of the site, enter your details, create a password and complete identity verification. Once verified you can bid in any open auction. Registration only needs to be done once.

Yes. Creating an account and registering to bid is completely free. You only pay if you win a lot, then the hammer price, buyer's premium and any applicable fees apply.

Yes. During registration, enter your business name and ABN so that tax invoices are issued correctly to your business.

No deposit is required before bidding.

Open the lot you want, enter your bid amount (at or above the next required increment) and confirm. You'll see immediately whether you're the highest bidder or have been outbid. You can also set a maximum bid and let the system bid for you.

A maximum bid is the highest amount you're willing to pay for a lot. You enter it once, and our system bids on your behalf in increments only as much as needed to keep you in front, up to your maximum. Other bidders don't see your maximum.

Another bidder already had a higher maximum bid in the system. When you bid, the system automatically used their pre-set maximum to outbid you instantly. To win, you'd need to set a maximum higher than theirs.

No. Bids are binding and cannot be retracted.

Yes. Every confirmed bid is a binding offer to purchase under our terms and conditions. If you're the winning bidder, you're committed to completing the purchase, including paying the hammer price, buyer's premium and applicable fees.

Yes, if you have notifications enabled you'll receive an alert (email and/or on-screen) when you're outbid, so you can decide whether to bid again. Make sure your notification settings and email are up to date.

Yes. You can raise your maximum bid at any time while the lot is still open. You cannot lower a maximum below the current bid level, as bids can't be reduced.

Auction purchases do not include a cooling-off period. Once you win, the sale is binding. Please bid only on lots you're committed to buying.

Our 'Going, Going, Gone' period automatically extends a lot's closing time if a bid is placed in the final moments. The timer resets to give everyone a fair chance to respond, and keeps extending until there's a clear final bid.

Because a bid was placed close to the deadline, anti-sniping extended the timer to let other bidders respond. This is normal and ensures no one can win just by bidding at the very last second.

On a successful purchase you pay the hammer price (your winning bid) plus a buyer's premium. GST may also apply.

After winning, you'll receive a tax invoice with payment instructions. You can pay using the methods shown on the invoice, typically bank transfer (EFT) and, where available, card payment, by the due date stated.

Payment is due within 48 hours after the auction closes. The exact deadline is on your invoice. Payment is required before you can collect.

Yes, we strongly encourage it. Most lots have a scheduled inspection period at the asset's location where you can view it in person before the auction closes. Inspection details are shown on the lot listing.

No. Subject to applicable laws, auction lots are sold without warranty as 'as is, where is', unless a specific listing expressly states otherwise. Any manufacturer warranty that may remain is between you and the manufacturer, not us.

The buyer is responsible for arranging and paying for collection. The buyer can't collect the item until payment has been made in full. Collection details, address and hours are on your invoice or sale confirmation.

Yes. A nominated person or transport company can collect for you, provided they bring the required documents (such as proof of payment/release and ID) and you've authorised them. Let us know in advance who will collect.